When your gas appliances aren’t performing correctly, they may produce dangerous levels of carbon monoxide. Though this can’t be seen, and you can’t smell it, it can cause headaches, drowsiness, nausea, breathlessness and even death. Because of this, it’s important to get your appliances serviced at least once a year. This will also help them run more efficiently and can prevent costly repairs in the future.
An engineer will begin by doing a visual check of the surroundings to assess any risks within the property to keep you safe while they carry out the service. They will need clear access to your gas meter, gas appliances and your flue.
They will carry out various checks to ensure your appliances are performing correctly and are safe to use. They will be checking the integrity/performance of any flues within your home and your gas meter for soundness. This may require removal of some appliances and access to other parts of your home including loft space to ensure the checks can be carried out correctly.
On completion of the service, the engineer will produce a landlord’s gas safety record for your home, and you will receive a copy of this certificate within 30 days via post or e-mail.
We schedule appointments with your needs in mind when your annual safety check is due. On the day of your appointment, you will receive a call to confirm our Prestige Skills Engineer is on-route and you will also receive a text confirmation and expected arrival time.
We use our One Team Approach systems to ensure appointment timeslots are kept and we are made aware of any issues affecting your appointment in real time. This helps us to keep you informed of any changes or delays at all stages. Our Prestige Skills Engineer will be aware of any special requirements or access instructions that you have provided.
You will be contacted by phone or text to provide customer satisfaction feedback via an automated survey. This should take no longer than two minutes of your time, but your feedback is invaluable when it comes to driving improvements in our services.
